Refund policy


For the use of this website and the business relationships between RW547 Design Benz, Zwirnereistrasse 23, CH-8304 Wallisellen, Switzerland and their customers, the following General Terms and Conditions (GTC) apply in the version that is currently available when the website is accessed or when goods are ordered. The offer on this website is aimed exclusively at customers with Swiss domicile.

Any natural or legal person who maintains business relationships with RW547 is referred to as a customer. The terms and conditions, the delivery and payment conditions as well as the data protection provisions may be adjusted from time to time. RW547 asks you to read these provisions carefully each time you visit the website and each time you order goods.

These terms and conditions apply exclusively. Conditions that contradict, supplement or deviate from these terms and conditions require express written confirmation in order to be valid RW547 . When using this website or when ordering goods, the customer confirms that he fully accepts these terms and conditions, including delivery and payment conditions.

Should individual provisions of these terms and conditions prove to be ineffective or unenforceable, or become ineffective or unenforceable, this shall not affect the validity of the remaining provisions.

The operator of this website is RW547 ( imprint ).

RW547 contains information about products and services. We reserve the right to make changes to prices and ranges as well as technical changes. All information on (product descriptions, images, films, dimensions, weights, technical specifications, accessory relationships and other information) are only to be understood as approximate values and, in particular, do not represent any assurance of properties or guarantees, unless explicitly stated otherwise noted. RW547 endeavors to provide all details and information on this website correctly, completely, up-to-date and clearly arranged, but can RW547 neither expressly nor tacitly guarantee it.

All offers on this website are non-binding and are not to be understood as binding offers.

RW547 cannot guarantee that the products listed are available at the time of order. Therefore, all information on availability and delivery times are without guarantee and can change at any time and without notice.

The prices of RW547 Unless otherwise noted, include statutory value added tax, any advance recycling fees (VRG) and copyright fees for electronic devices. The prices are purely gross in CHF.

Unless otherwise provided, any shipping costs will be charged additionally and must be paid by the customer. Shipping costs are shown separately in the ordering process.

We reserve the right to make technical changes, errors and misprints, in particular RW547 Make price changes at any time and without prior notice. Advice and support services are not included in the sales prices. Deviations in the order will be charged according to expenditure, RW547 informs the customer at an early stage.

The offers on this website represent a non-binding invitation to the customer RW547 Order products and / or services. With the order via this website including the acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. RW547 then sends an automatic "order confirmation" by email, which confirms that the customer's offer has been received RW547 has been received. Orders placed are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.

The contract is concluded as soon as RW547 a declaration of acceptance "Order confirmation" sent by email, in which the dispatch of the ordered products or services is confirmed.

Orders are only delivered after full payment has been received (exception: delivery against invoice) and if the goods are available. If, after the conclusion of the contract, it emerges that the goods ordered cannot be delivered or cannot be delivered in full, is RW547 entitled to withdraw from the entire contract or from a part of the contract. Should the customer already pay RW547 the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay. RW547 is not obliged to make a replacement delivery in the event of a contract termination.

The payment options specified in the order process are available to the customer. RW547 reserves the right to exclude customers from individual payment options without giving reasons or to insist on prepayment.

RW547 can charge default interest of 5% per year as well as a reminder fee of a maximum of CHF 20.00 per reminder if the customer defaults on payment. The products delivered to the customer remain the property of until they have been paid for in full RW547 .

Deliveries are sent by post to the address specified by the customer in the order. The delivery of the goods, if they are in stock, is usually delivered within 3 to 5 working days. Invoices are sent by email or post. With the dispatch, the benefit and risk are transferred to the customer, insofar as this is legally permissible.

If the delivery cannot be delivered or if the customer refuses to accept the delivery, can RW547 dissolve the contract after notification of the complaint by email to the customer and setting a reasonable deadline and invoice the costs for the activities.

The customer is obliged to check the delivered goods immediately upon receipt of the delivery and to identify any defects for which RW547 Guaranteed, immediately in writing by letter or email to the address in ( Contact ) To advertise.

Returns to RW547 take place at the expense and risk of the customer. The customer has the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the RW547 given return address in ( Contact ) to send.

Results from the examination RW547 that the goods have no noticeable defects or that these are not covered by the manufacturer's guarantee RW547 bill the customer for the activities, the return or any disposal.

The customer is granted a right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer withdraws in writing by email Contact ) or letter ( Contact ) within the deadline RW547 sends. The revocation does not require justification.

Exercising the right of withdrawal leads to the contract being reversed. The customer must return the goods in their original packaging, complete with all accessories and together with the delivery note, to from within 10 calendar days RW547 given return address in ( Contact ) return. Returns to RW547 take place at the expense and risk of the customer. Any payment that has already been made will be refunded to the customer within 20 calendar days, provided that RW547 has already received the goods back or the customer can provide proof of shipment.

RW547 reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice the customer. No right of withdrawal is granted in the following cases:

I. If the contract has a random element, namely because the price is subject to fluctuations over which the provider has no influence.
II. If the subject of the contract is a movable item which, due to its nature, is not suitable for a return
or can spoil quickly;
III. If the subject of the contract is a movable object that is manufactured according to the consumer's specifications (made to order) or clearly tailored to personal needs;
IV. If the contract relates to digital content and this content is not made available on a hard disk
or if the contract is to be fulfilled immediately and in full by both contracting parties;
V. If the contract is about a service and the contract is from the provider with the prior express consent
of the consumer must be fulfilled in full before the withdrawal period has expired.
VI. In the areas of accommodation, transport, delivery of food and beverages and leisure activities, if the provider is with
Conclusion of the contract obliges to provide the services at a specific point in time or within a precisely specified period.

RW547 endeavors to deliver goods in perfect quality. In the event of defects reported in good time RW547 during the statutory warranty period, which is usually two years from the delivery date, the guarantee that the item purchased by the customer is free from defects and that it functions properly. It is at the discretion of RW547 to provide the guarantee through free repairs, equivalent replacements or through a refund of the purchase price. Further claims are excluded.

The warranty does not cover normal wear and tear and the consequences of improper handling or damage by the customer or third parties, as well as defects that can be traced back to external circumstances. The warranty for consumables and wear parts (e.g. batteries, accumulators, etc.) is also excluded.

RW547 it is not possible to give assurances or guarantees for the topicality, completeness and correctness of the data as well as for the constant or undisturbed availability of the website, its functionalities, integrated hyperlinks and other content. In particular, it is neither assured nor guaranteed that the use of the website will not infringe any rights of third parties who are not in the possession of RW547 are.

RW547 excludes all liability, regardless of its legal basis, as well as claims for damages against RW547 and any auxiliary persons and vicarious agents. RW547 in particular is not liable for indirect damage and consequential damage caused by defects, lost profit or other personal, property or pure financial damage to the customer. Further mandatory statutory liability, for example for gross negligence or unlawful intent, remains reserved.

RW547 uses hyperlinks only for the customer's easier access to other web offers. RW547 can neither know the content of this website in detail, nor accept liability or other responsibility for the content of this website.

RW547 may process and use the data recorded in the context of the conclusion of the contract to fulfill the obligations from the purchase contract and use it for marketing purposes. The data required to fulfill the service can also be passed on to commissioned service partners (logistics partners) or other third parties.

RW547 expressly reserves the right to change these terms and conditions at any time and to put them into effect without notice. In the event of a dispute, only substantive Swiss law applies, with the exclusion of conflict-of-law norms. The UN sales law (CISG, Vienna Sales Law) is explicitly excluded. The place of jurisdiction is Zurich insofar as the law does not provide for any compulsory places of jurisdiction.

If you have any questions about these terms and conditions, please contact: RW547 DESIGN BENZ, Zwirnereistrasse 23, CH-8304 Wallisellen, Switzerland

Version 1.0, January 2021

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